Conflict and negotiation

The course teaches the basic rules, savoir faire, andethics of behavior to enable highly effective negotiations that leave a good relationship between the parties. The course aims to provide the preparatory and basic knowledge useful in better managing interpersonal relationships with people, particularly with colleagues, superiors and co-workers, when in conflict situations. Many of the contents and techniques exhibited, such asactive listening and assertive messaging, can also be used in private life. The course is intended for anyone at any organizational level who wants to improve their skills in preventing, managing and constructively resolving interpersonal conflicts, in the workplace and beyond. The training objectives of the course concern the ability to understand in depth:
the types of conflicts
their dynamics
the tools with which to address the conflict situations Professional objectives concern the acquisition of the skill to master the main conflict resolution techniques useful in various professional contexts, as well as in personal life:
Employee employment in managerial roles and employee relationship management
Employment in any role
Freelance work and client relationships Definition of conflict
Dealing with conflict
The exercise of power
Persuasion
Negotiation No requirement.
The course is intended for anyone at any organizational level who wants to improve their skills in preventing, managing and constructively resolving interpersonal conflicts, in the work environment but not only.
It’s for you if you intend to acquire the techniques to design a negotiation strategy based on the analysis of the decision-making process that tracks the negotiation and the relational dynamics involved with the other party. 100% online courses, take when you want
Tutor for the duration of the course
Video lessons available for 12 months
Issuance of Da Vinci Academy Certificate

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